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  • Trax G+ Trax G+
  • Trax G+ App Trax G+ App
  • Data Plans Data Plans
  • Trax Play Trax Play
  • General General

Trax G+

Trax G+ Getting Started

  • What's In The Box?
  • 2g, 3g or 4g LTE-M - What's the difference?
  • How does Trax calculate its location?
  • Charging Your Device
  • LED Indications

Trax G+ Features

  • Geofences
  • Update Frequency
  • Speed Alerts
  • Augmented Reality
  • Sharing

Trax G+ App

How To...

  • Add A Trax To Your Account
  • Trax Device Firmware Update - Trax Play, T14 and T13 devices
  • Update Your Trax G+ Firmware
  • Edit a Geofence
  • Create A Geofence

Data Plans

Coverage Maps

  • 4g LTE-M Coverage
  • 3g Coverage
  • 2g Coverage

Data Plan FAQ's

  • Can I transfer a dataplan from one Trax to another?
  • Why do I need a data plan?
  • How do I activate my data plan?
  • Can I buy a dataplan via another provider?

Trax Play

How does Trax Play work?

  • How does GPS Satellite Technology work?
  • How to get a GPS connection
  • Does Trax Play work indoors?
  • Charging Trax Play
  • Switching your Trax ON and OFF
  • Trax Play - Technical Specs

Trax Play FAQ

  • Trax Play: What's in the box?
  • Where does Trax Play work?
  • Trax Play network coverage in the US
  • Travelling with Trax Play
  • Can I use Trax Play for small pets or objects?
  • What battery life can I expect with Trax Play?
See all 8 articles

General

FAQs

  • What is REAL-TIME Tracking / LIVE Tracking?
  • How Does Real Time Tracking Affect The Battery?
  • What is the difference between Trax and devices such as TrackR or Tile?
  • Who & what can I track?
  • What's the maximum range?
  • Can I track my checked luggage?

Troubleshooting

  • Lost ID / PIN
  • Wrong Tracker ID / PIN
  • User/Phone location unavailable
  • Incorrect activation code
  • Wrong user ID or password

General Terms & Policies

  • Return Conditions
  • General Terms & Conditions
  • Privacy Policy
  • End User Licence Agreement (EULA)

Contact Trax Support

  • How can I contact Trax Support?
  • What Are Trax Support's Opening Hours?
  • Where Do I Find My Tracker ID And Serial Number?

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