Return Conditions for your device depend on where you have purchased it!
If you have purchased your Trax from another company or website, please refer to your purchase/order conditions and contact the seller for information about how to return your product (if eligible).
Trax Support is unable to overrule any other seller's conditions!
If you have purchased your Trax from traxfamily.com please see below.
IF TRAX WAS PURCHASED FROM THE OFFICIAL TRAX WEBSHOP:
You may return your tracker for a full refund within 14 days upon delivery for any reason, provided your unit is in a substantially unchanged state (please refer to our General Terms and Conditions).
If your tracker is eligible for a refund, please follow these steps to enable us to refund your product.
- Contact Trax Support by email within 14 days upon delivery and let us know about your wish for a refund.
- If your tracker is eligible for a refund, Trax Support will send you return instructions.
- Follow these return instructions to send your tracker back.
- Once Trax has received your tracker, we will check whether it is eligible for a refund. If it is, the refund will be processed within few business days directly to the bank account or credit card you had used to place your order.
The data plan will only be refunded if the refund has been requested within 14 days of the data plan's purchase. If it has been activated, the value of the data plan's first month will be deducted from the refund.
Please note that you are responsible for the return shipping costs.
Please note that all original accessories must be included in the original box when returning your product.
Please note that we cannot guarantee your refund if you send your product back without contacting Trax Support first, and/or if you send it in a way which has not been advised by Trax Support.