Error message in Android: Sorry. You seem to have entered an invalid email address or password.
Error message in iOS: Sorry. You seem to have entered an invalid email address or password.
This error message can pop up in two different situations:
1) I forgot my app password
Solution: Reset your password (once you have entered a wrong password, click on Reset > Enter your Trax account email address). A link and a new password will be sent to this email address.
2) I can log it to the website but not to the app
The Trax app is a different platform from our Support portal, therefore they require separate accounts. It is not possible to use your Support portal login details to log into the mobile app.
Solution: Create an account from the app (Open the app > Join the Traxfamily > Enter details > Create). Use the account you created in the app to log into the app, and use the account you created on our Support portal to log into the Support Portal.