Error message in Android: Sorry. You seem to have entered an invalid email address or password.
Error message in iOS: Sorry. You seem to have entered an invalid email address or password.
This error message will show in two different situations:
1) I forgot my Trax app password
Solution: Reset your password (once you have entered a wrong password, click on Reset > Enter your Trax account email address). A link and a new password will be sent to this email address.
2) I can login to the traxfamily.com website but not to the Trax app
The Trax app and website are run on different platforms therefore they require separate accounts. It is not possible to use your traxfamily.com login details to log into the mobile app.
Solution: Create an account in the Trax the app (Open the app > Join the Traxfamily > Enter details > Create). Use your Trax app account only for the Trax app, and use the account you created on our Support Portal or Website to log in there.