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  1. Trax Support Portal
  2. Trax Play

Trax Play

iOS App tutorials

  • Get started
  • Share a tracker
  • Alerts and notifications
  • Geofences
  • Augmented Reality (AR mode)
  • History
See all 11 articles

Android App tutorials

  • Get started
  • Share a tracker
  • Alerts and notifications
  • Geofences
  • Augmented Reality (AR)
  • History
See all 11 articles

How does Trax Play work?

  • How does my tracker calculate its location?
  • What can influence the accuracy?
  • How to facilitate the GPS connection
  • Does Trax Play work indoors?
  • Charge a tracker
  • Switch a tracker ON/OFF
See all 7 articles

Data Plan / Coverage

  • Why do I need a data plan?
  • How do I activate my data plan?
  • Can I buy a data-plan via another provider?

FAQ

  • Can I track my hold luggage?
  • Does Trax Play have a microphone?
  • Network coverage in the US
  • The difference between Trax and Trax Play
  • Travelling with Trax Play
  • What battery life can I expect with Trax Play?
See all 13 articles

Troubleshooting

  • Lost ID / PIN
  • Wrong Tracker ID / PIN
  • User/Phone location unavailable
  • Incorrect activation code
  • Wrong user ID or password
Trax Support Portal